Return Policy

At Dezctop, we build desks to live in your space for years, and we stand behind every one of them. If a purchase isn't right for you, here's exactly how a return works — and how we keep your desk protected on its way back to us, so the process stays fair to everyone.

Important Reminder: the moment your order arrives, photograph the shipping box (all sides), the shipping label (with the package visible so it's clearly identifiable as this order), and the product itself. These photos protect your rights and help us resolve any issue quickly.

I. Our Quality Promise

Every Dezctop desk is guaranteed to arrive brand new and fully functional. If your order arrives with a manufacturing defect or transit damage, contact us within 30 calendar days of delivery with the photos and details below. We will review your claim and determine the appropriate solution, such as free replacement parts or a replacement product, at no cost to you.

To file a claim, please provide:

• Your order number and a brief description of the damage or defect
• Photos of all sides of the shipping box
• A photo of the shipping label, with the package itself visible in the same shot so it is clearly identifiable as this order
• Photos of the product and the specific damage or defect

These are the same photos referenced in the reminder at the top of this policy — taking them as soon as your order arrives means you'll already have everything you need if a claim becomes necessary.

This Quality Promise covers damage that occurred before or during the original shipment to you, and applies whether or not the item has been opened. If our review finds that the issue is not covered by the Quality Promise, you may still return the item within the 30-day return window under our standard return process (Section V), with the shipping and restocking fees in Section VII. Returns for any other reason are covered below.

II. 30-Day Return Window

You may request a return for any reason within 30 calendar days of the delivery date (based on the carrier's confirmed delivery date). Requests made after this window cannot be accepted.

To qualify for a refund, the product must be returned in its original packaging and in like-new, resalable condition. Like-new means no scratches, dents, stains, or missing hardware or parts; normal assembly marks are acceptable. If your desk or chair has been assembled, it must be fully disassembled and repacked in the original carton with all engineered protection (foam, inserts, edge protectors) in place, exactly as it was delivered.

An opened item returned in like-new condition is accepted subject to a restocking fee (Section VII). Items that arrive at your door damaged or with a manufacturing defect are always handled free of charge under our Quality Promise (Section I), regardless of whether the item has been opened. An unopened, factory-sealed desk or chair that reaches our warehouse with its packaging intact and undamaged carries no restocking fee — only the $150 return shipping fee applies.

III. Order Changes, Cancellations & Refused Deliveries

Before your order ships

You may cancel or change an order at no charge any time before it ships. Please contact us as soon as possible — we begin preparing orders quickly.

After your order ships

Once an order has left our warehouse and a tracking number has been issued, it can no longer be cancelled free of charge. If you no longer want the order, accept the delivery and return it through Section V. A flat return shipping fee of $150 per desk or chair is deducted from your refund (no shipping fee for accessories). To qualify for a refund, the item must be returned in its original packaging and like-new condition per Section II. Items that arrive damaged or defective are always handled free under our Quality Promise.

Exchanges

Want a different color, size, or model after your order has shipped? Exchanges must be requested within 30 calendar days of delivery and follow the same steps as a return (Section V): send us photos, we review them and email you a prepaid return label, and we ship your new item once the original arrives at our warehouse.

A flat exchange fee of $300 per desk or chair applies ($150 for returning the original item plus $150 for shipping the new item), charged before we ship the new item. The original item is inspected and assessed under the condition tiers in Section VII, just like a return: an unopened, factory-sealed item that reaches our warehouse with its packaging intact carries no restocking fee, while an opened item, or one whose packaging is damaged on arrival, carries the applicable restocking fee, also charged before we ship the new item. If the new item's price differs from your original purchase, we will charge or refund the difference. If the original item arrives in a condition that is not resalable, we will contact you before shipping the new item.

Please don't refuse delivery

Refusing a package, or returning it as "undeliverable," sends it back without inspection or proper repacking — which means it almost always arrives damaged and no longer resalable. If you decide not to keep your order, accept the delivery and start a return instead. Refused or undeliverable shipments are charged round-trip shipping and are assessed for condition on arrival, like any other return.

Incorrect or undeliverable address

Orders are dispatched automatically from the address you enter at checkout, so please make sure it's correct and complete. If a shipment is returned to our warehouse or cannot be delivered because of an incorrect or incomplete address, you're responsible for the resulting shipping charges — both the failed delivery and any re-shipment. These are collected before we re-ship, or deducted from your refund if you choose not to proceed, and are separate from the flat return shipping fee above.

Repeated returns

We honor every eligible return under this policy. We reserve the right to decline an order or a return where there is a pattern of repeated returns falling outside normal use.

IV. Non-Returnable Items (Final Sale)

To protect product integrity and keep pricing fair for all customers, returns cannot be accepted for:

• Items without their original packaging — the shipping carton and all engineered internal protection (foam, custom inserts, edge protectors) are part of the product. Returning heavy furniture without this protection carries a near-certain risk of transit damage, so items whose packaging has been discarded or is no longer intact are not eligible for return.
• Items marked "Non-Returnable" or "Final Sale" on the product page.
• Open-box, floor-model, or "as-is" units.

Discounted, promotional, clearance, and sale purchases are returnable under this policy; refunds are based on the amount you actually paid.

V. How a Return Works

We provide a prepaid return label so your item travels with the right carrier. How well it is packed is the single biggest factor in whether it arrives in resalable condition — and that part is in your hands.

Step 1 — Request and photos

Contact customer service to start a return and send your order number along with clear photos. The photos we need depend on whether the item has been opened:

• Unopened (carton still factory-sealed) — desk, chair, or accessory: photos of the carton exterior — all four sides, top, and bottom, with the shipping label visible. Interior photos are not required.
• Opened desk or chair: photos showing that the item is fully disassembled (if it was assembled) and repacked in its original packaging with all protective inserts in place — the carton exterior (all four sides, top, and bottom, with the shipping label visible), the carton interior showing all cushioning and inserts in their current layout, and the physical condition of every individual component.
• Opened accessory: photos of the original packaging (exterior and interior), and of the accessory with all included parts.

We may ask for additional photos if needed to complete the review.

Step 2 — Review and prepaid label

We review your photos against our return criteria. If your return qualifies, we email you a prepaid FedEx Ground return label (for desks, chairs, and accessories). A flat return shipping fee of $150 per desk or chair (no shipping fee for accessories) is deducted from your refund, along with any restocking fee that applies. Please ship your return within 14 days of receiving the label; returns shipped after that may not be accepted.

You are responsible for the item until it reaches our warehouse. Although we provide the label, you are responsible for packing the item securely in its original packaging. Your refund is based on the condition in which it arrives at our warehouse, including any damage that occurs during return transit.

Step 3 — Inspection

On arrival, our warehouse performs a full unboxing inspection, documented by photo. Your refund is calculated based on the condition of the received goods (Section VII).

VI. Original Packaging Is Required

A return must be in its original packaging, including all engineered protective inserts. We do not provide replacement cartons or packaging materials, and we cannot accept desks or chairs returned in improvised or substitute packaging, as the risk of transit damage is too high. If the original packaging has been discarded or is no longer intact, the item is not eligible for return.

VII. Condition Assessment & Fees

Refunds reflect the condition in which goods arrive at our warehouse, including any damage that occurred during return transit. We use clear tiers so there are no surprises.

Desks and chairs (main products)

Accessories

Accessories (cable trays, hooks, monitor mounts, etc.) must arrive in brand-new condition. A 10% restocking fee applies. We provide a prepaid return label, and no shipping fee is charged.

The flat $150 return shipping fee applies to every desk or chair return and post-shipment cancellation, in addition to any restocking or condition-based fee above. Exchanges carry the $300 exchange fee per desk or chair, plus any applicable restocking fee for the original item (Section III). Accessories carry a 10% restocking fee only — no shipping fee. Refused or undeliverable shipments are instead charged the actual round-trip shipping incurred (outbound plus return leg), not the flat fee, and are assessed for condition on arrival. Items covered by the Quality Promise are exempt from these fees.

VIII. Refund Processing

Once your return is received and inspected, we'll notify you of approval and the final refund amount. Approved refunds are issued to your original payment method within 5–7 business days.

Questions about a return? Contact support@dezctop.com before shipping anything back — starting with us first is always the fastest path to a resolution.

This policy is effective as of the date above and applies to orders placed on or after that date. It applies to purchases made directly through Dezctop.com; orders placed through Amazon or other retailers are subject to that retailer's return policy.