FAQs

Not yet. Please contact local retailers or our partners in your country.

Please contact retailers or distributors whom you purchased the product from.

Please email to support@dezctop.com. We will contact you soon.

All DEZCTOP products carry a 2-year warranty from the date of purchase. Proof of purchase is required for warranty service. For detail warranty policy, please go to Warranty page.

Please contact local retail partners or us. We will help you as soon as we can.

Mon – Fri : 9:00 am – 6:00 pm (GMT+8)

Please contact our local retail partners. 

North America: Addice Inc. https://addiceinc.com/

No. Our products are all DIY products which require yourself to assembly.

You can find the dimensions and details in the specifications of desk products’ pages. The height of BIFROST DB160 differs from general desks due to  the attached D-BOARD, please be aware of this before purchasing it.

No, both heights of BIFROST DB160&D160 are fixed.

The core material of them is high density wood MDF (Medium-Density Fiberboard) and compliant with EPA TSCA Title VI in United States.

Those three standards determine dimensions, safety, strength and  durability of office work tables and desks. The purpose of DEZCTOP to require all desks products passed those standards is we want all customers have reliable and durable desks for long term use.

EN527-1 (EN527-1:2011) is an  European standard which specific dimensions of work tables and desks  for office tasks to be undertaken in a seated, a sit stand or standing position. 

EN527-2 (EN527-2:2016) is an European standard which specific safety, strength and durability requirements on work tables.

ANSI/BIFMA X5.5 (ANSI/BIFMA X5.5-2014) is an American standard specific the safety, durability and structural performance of desk/table products intended for use in commercial office and related institutional environments such as educational environments.

The side-mounting ports under the tabletop are actually embedded nuts reserved for accessories such as Headset and Cup Holders. Those nuts provide you an easiest and most reliable way to firmly secure the holders instead of using self-tapping screws or double-sided tapes.

The all screw holes(embedded nuts) in those parts are precisely added. But there are still very few tolerance existed. Our suggestion is  do not fully tighten all screws until all parts are assembled that will make those parts are slightly adjustable before formed as a complete frame. Then you can fully tighten all screws to complete the installation.

Yes. The Birost desks are designed for easier installation by one person. The only one step you might need the other person’s help is to flip the desk upside down while you complete the installation of frame.

  • The PVC surface of tabletop has been coated for reducing scratches. Please use water or neutral cleaners to clean the tabletop. DO NOT use any ALCOHOL or cleaners contain ALCOHOL to clean the tabletop.
  • For the plastic D-Board and other painted steel parts, please use water and neutral cleaners. If you want to use alcohol for antiseptic, please use diluted alcohol (70~75%). 
  • There are too many kinds of cleaners and we can’t test them all. We strongly recommend you only apply few cleaner to minor and small area first before you fully apply the new or unconfirmed cleaners on any parts of desks.

Please contact local retail partners or us. We will help you as soon as we can.

Please contact our local retail partners. 

North America: Addice Inc. https://addiceinc.com/

The Headset Holder is compatible with headset or headphone whose headband width is up to 54mm and weight is up to 500g. You can also find above information in specifications of Headset Holder.

The Cup Holder can hold beverages whose vessels’ diameter is up to 80mm and weight is up to 800g. You can also find above information in specifications of Cup Holder.

The side-mounting ports under the tabletop are actually embedded nuts reserved for accessories such as Headset and Cup Holders. Those nuts provide you an easiest and most reliable way to firmly secure the holders instead of using self-tapping screws or double-sided tapes.

All accessories of DEZCTOP are compatible with Bifrost desks. Please visit Accessories page for detail information. 

Please contact local retail partners or us. We will help you as soon as we can.

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